SHIPPING POLICY

At The Royal Vale, we strive to deliver your favourite styles safely and on time. Please read our shipping policy to understand how orders are processed and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after they are placed. Orders placed on Sundays or public holidays may be processed on the next working day.

During sales, festive periods, or high-demand periods, processing may take a little longer.

2. Shipping and Delivery Time

Once your order has been dispatched, the estimated delivery time is:

• Metro Cities: 3–6 business days

• Other Cities and Towns: 4–8 business days

• Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, and other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be communicated on our website and will apply according to the stated terms and conditions.

4. Order Tracking

Once your order is shipped, tracking details will be shared through the contact information provided at checkout, where tracking is available.

You can use these details to follow your shipment's progress.

5. Cash on Delivery (COD)

Cash on Delivery is available on eligible orders and locations. COD availability may depend on courier service coverage and order verification.

Customers must provide a valid phone number and accurate delivery address when placing an order.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details when placing an order.

If a delivery attempt fails because the address is incorrect, the customer is unavailable, or the courier cannot reach the customer, delivery may be delayed or the shipment may be returned to us.

7. Delayed or Lost Shipments

Although we work with delivery partners to ensure timely delivery, delays may occur due to circumstances beyond our control.

If your order appears delayed or you believe your shipment is lost, please contact our customer support team so we can assist you.

8. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. Include your order number and clear photographs of the issue so our team can review your request.

Resolution will be handled according to our return and refund policy.

9. Contact Us

For shipping-related questions or assistance with an existing order, please contact us using the contact details provided on our website.

We appreciate your trust in The Royal Vale and thank you for shopping with us.