DELIVERY & RETURN POLICY
At The Royal Vale, we want you to enjoy a smooth shopping experience, from placing your order to receiving your favourite styles. Please read our delivery, return and exchange policy before placing an order.
Order Processing
Orders are generally processed within 1–3 business days after confirmation.
Orders placed on Sundays, public holidays or during major sale events may take additional processing time.
For Cash on Delivery (COD) orders, we may contact you to confirm your order before dispatch.
Once your order has been shipped, you may receive tracking details through SMS, WhatsApp or email, where available.
Shipping & Delivery
We offer delivery across serviceable locations in India.
Estimated delivery time is generally 3–7 business days after dispatch, depending on your location and courier service.
Remote locations may require additional delivery time.
Delivery timelines are estimates and may be affected by weather, courier delays, public holidays or other circumstances beyond our control.
Any applicable shipping charges will be displayed at checkout before you complete your order.
Order Tracking
Once your order has been dispatched, tracking information will be shared where available.
If your tracking information has not been updated or your order appears delayed, please contact our customer support team with your order number.
Returns & Exchanges
We want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect or does not match your order, please contact us within 48 hours of delivery.
To help us resolve the issue:
Contact us with your order number.
Share clear photographs or a video showing the issue.
- Keep the product, tags and original packaging until your request has been reviewed.
Returns or exchanges are subject to product eligibility and verification.
For size-related concerns, please check the product's size guide before ordering. Size exchanges may be offered subject to availability and our applicable exchange conditions.
5. Non-Returnable Situations
A return or exchange request may not be accepted if:
- The product has been used, washed or damaged after delivery.
- The product has been altered or is missing its original tags or packaging, where applicable.
- The request is made outside the applicable return window.
- The issue is caused by improper use or care.
These conditions do not limit any rights you may have under applicable consumer protection laws.
6. Refunds
If a refund is approved, we will communicate the next steps.
- Refunds for prepaid orders will generally be processed to the original payment method.
- Processing time may vary depending on the payment provider or bank.
- For Cash on Delivery orders, our customer support team will explain the available refund process.
- Shipping charges, if any, will be handled according to the applicable refund conditions and consumer protection requirements.
7. Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, contact us within 48 hours of delivery with your order details and supporting photographs or video.
Our team will review the request and explain the available resolution, which may include a replacement, exchange or refund, as applicable.
8. Delayed or Undelivered Orders
If your order has not arrived within the estimated delivery period, contact our customer support team.
We will review the tracking details and coordinate with the courier service where necessary.
9. Order Cancellation
If you need to cancel an order, contact us as soon as possible.
Cancellation requests can be accommodated only if the order has not already been processed or dispatched. Orders that have already shipped may be subject to the applicable return policy.
10. Contact Us
For delivery, return, exchange or refund-related questions, contact us using the details provided on our Contact Us page.
Please include your order number so we can assist you more efficiently.
The Royal Vale
Men's Fashion | Everyday Style